Shipping policy

Frontella currently ships only within the contiguous 48 United States. We do not ship to Alaska, Hawaii, international addresses, or P.O. Boxes.

Orders are processed and handed to the carrier within 1–2 business days. Processing time excludes the day the order is placed, weekends and federal holidays. Transit time is 3–5 business days from carrier pickup. The total time from order to delivery is therefore typically 4–7 business days. Weather, carrier delays or remote destinations may extend this range; if a significant delay occurs, we will notify you by email.

All orders qualify for free standard shipping. No shipping charge is added at checkout. We select the carrier from based on destination and package size. You cannot choose or request a specific carrier or service level at checkout. If your address requires special delivery arrangements (e.g., limited access, gate code, or oversized delivery), notify us at info@frontella.my within 24 hours of placing the order; we will coordinate where possible but cannot guarantee carrier accommodation.

Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking information usually takes 24–48 hours to update on the carrier’s website. If tracking shows no movement for more than 3 business days, contact us and we will open an inquiry with the carrier.

Lost or “delivered but not received” packages: If tracking shows delivered but you did not receive the package, first check around your property, porch, mailbox and with neighbors, and contact the carrier within 48 hours. If the carrier cannot resolve it, notify us within 7 calendar days of the delivery scan. We will assess the situation based on the carrier’s investigation and the address information you provided, but we do not guarantee a refund or replacement for every package marked as delivered.