Email: info@frontella.my — email is the recommended contact method, because most order and return issues require an order number or photo attachments. We respond within 1 business day (excluding weekends and federal holidays).
Phone: +1 832 677 4281 — phone support is available Monday – Friday, 9:00 AM – 6:00 PM Central Time. If you call outside these hours, please leave a message or send an email; we will respond on the next business day.
Mailing address: Frontella, 8814 Baskove Dr, Houston, TX 77088, United States. Please note that this address is not the return address. Returns must be sent to the address specified in the Return & Refund Policy after obtaining a return authorization by email.
Returns and refunds: When emailing, use the subject line “Return Request — [your order number]” and include the purchase location and date, proof of purchase, product photos, and the reason for your dissatisfaction. This allows us to provide the return authorization and return address in the first reply.
Privacy requests: Use the subject line “Privacy Request” so that we can process it according to the timeline stated in the Privacy Policy.